It's Christmas time in Cleveland, Ohio and four young ladies are on the verge of completing their mandatory thirty days of community service. With only one night to go, they are required to make a series of in-home visits to the older and less fortunate. Upon arriving at their final stop for the night, they become introduced to a pleasant older woman who graciously welcomes them into her home for the evening. However, as darkness falls and the cold settles in, they begin to realize that there is far more to their seemingly innocent host than meets the eye.

Alice and her best friend Lauren inadvertently set a hellish curse in motion after surprisingly acquiring a mysterious shrunken head. Wanting to know more about their fiendish find, they pay a visit to a popular paranormal podcast host Hunter Perry of "Beyond the Veil". Hunter discovers it's true authenticity of the ages-old object and in hopes of creating a rating boost, he plans a LIVE podcast in which the tale of the shrunken head will be introduced to the masses. Little do they know by playing the game and calling her name they will release the malevolent demonic spirit of Lilith Ratchet.